knowsugar

Data & Deletion

Learn how to export and delete your knowsugar data.

Last updated: 2026-05-04

This page explains how to export and delete your knowsugar data.

Export

Open the app and use the export/report tools to generate available CSV files, summaries, or reports from your logs. Exports may include profile metadata, added sugar logs, meal entries, activity entries, home/outside tags, timestamps, and GLP-1 companion data if you used that feature.

GLP-1 Companion Data

If you use GLP-1 companion mode, your export or report may include meal-level added sugar entries, daily 30g limit comparisons, 10g meal-limit comparisons, weekly graph data, movement-support entries, and related summaries.

Delete Account & Data

Open the app → Open profile → Settings → Account → Delete account.

You may also email support@knowsugarapp.com from the email address associated with your account to request deletion.

What Happens After Deletion

Deletion removes your account data from active systems, subject to limited retention in backups, fraud prevention systems, security logs, dispute handling, and legal or compliance obligations.

Timing

Deletion is initiated after request verification and typically completes within 30 days. You may lose access to the app account once deletion is processed.